Nevila

Dispatched orders are already in transit and handled by the courier. At this stage, we are unable to intercept or stop the shipment. However, you can return the product or choose to keep it with a ...

Refunds for returned orders are processed within 7-10 business days after the product is received at our facility. The refund will be credited to your original payment method within 10 business day...

If you wish to return the product, please reach out to our customer support team for the return instructions and the appropriate return address. Make sure to include your order details for a smooth...

Orders can only be modified or canceled within a short time frame after purchase. To request a change or cancellation, please contact us within 1 hour of placing the order. Once an order is process...

When returning a product, make sure to include:The product in its original packaging.A copy of your invoice or order confirmation.Your full name and contact information.The reason for the return.Th...

If you lose your tracking number, contact the shipping carrier you used for the return. They may be able to retrieve it for you using your shipping receipt or other details. Unfortunately, without ...

If you receive a damaged or incorrect product, please contact us immediately. Provide us with your order number and photos of the product, and we will arrange a replacement or refund at no addition...

Return shipping costs are the customer’s responsibility, except in cases where the return is due to an error on our part (e.g., wrong product or defective item). If you have any questions about ret...

Unfortunately, we do not offer exchanges at this time. If you would like to return a product, you can request a refund and place a new order for the desired item.

If you have returned your order and have not received a refund within the expected timeframe, please contact our customer support team with your order number and proof of return shipment (e.g., a r...